Satisfaction Guarantee & Warranty Information
30-Day Satisfaction Guarantee
We stand by all our products. If for any reason you're unhappy with your purchase return it within 30 days for a full refund, including shipping costs.
30-Day refund policy not available for bulbs, lamps, opened nutrients or any open consumable product (such as soil etc...). Buyer responsible for return shipping costs or returning items in person to our location.
Most of our products are backed by a full in-store warranty against manufacturer defects. See individual product descriptions for warranty length on individual items. When possible Astral Grow will replace any defective products, if that product is no longer available a similar replacement will be found.
Most bulbs and lamps are final sale, any consumable product (such as nutrients) that is partially used is not backed by any warranty. Buyer responsible for return shipping costs or returning items in person to our location.
If you are having a problem with any of our products please contact us to request a return authorization number prior to shipping it back.
Once you have received a Return Authorization Number please ship the item back to us at:
1386 Gerrard St E. Unit 3
Toronto, ON M4L 1Z2